Views from the corner office.

Black Friday on Thursday

Black Friday on Thursday

This year, at many Thanksgiving dinner celebrations, you might hear, “Hurry up with that second helping of turkey. We need to get to the stores!” Sadly, I can hear it happening now… That turkey will get gulped down in favor of shopping for Black Friday, which now...

Aetna Flexes Its Muscles

Aetna Flexes Its Muscles

Embed from Getty Images Oh dear! Aetna should know better… Staying silent to the storm that is whirling around Aetna regarding its sudden threat to quit most of its Affordable Care Act insurance markets, is a definite no-no in anybody’s PR notebook. Aetna’s Facebook...

What happened to CSR?

Phillip Roth’s famous book, The Human Stain, speaks about an irreconcilable mistake in judgment that left an irrevocable “human stain.” Last week there was a “corporate stain” that will surely prove to be an irrevocable judgment call on companies that, in their...

2015’s Ten PR Defining Moments

Generally, the end of each year brings out feelings of wistfulness for what was, or a sense of hope for a fresh start or new opportunities. But no matter how you look at it, this time of year certainly does not pass by without reflection. It also brings out an...

Insights from the team.

Leverage The Changing Customer Service Landscape

According to research conducted by marketing guru, Jay Baer (Convince&Convert Consulting), for his book, Hug Your Haters: How to Embrace Complaints and Keep Your Customers, 80 percent of companies say they deliver superior customer service, while only 8 percent of...

Re: Gotta catch a #lochtemess monster

Dear Reply All enthusiasts,  We hope you’re doing well*, and thanks for being a part of our TENTH episode! We love having this platform that allows us to share our personalities, and (mostly) unfiltered opinions and views on all the news items and digital content that...

7 Takeaways From #BlogHer16

Senior Account Manager Mariel Yohe attended the annual #BlogHer16 convention August 4-6, 2017. Here were some of the biggest trends and takeaways from the conference: Live broadcast and streaming industry making approximately $10 billion this year, still growing With...

Re: Netflix and chill out about your future wedding

Greetings!  Well Reply All fans, we’re wrapping up the month of July, which means we’re only hours away from seeing Halloween merchandise for sale. It’s been a great summer so far, and we’re staying busy binge watching all things Netflix (Orange is the New Black! Mad...

How Your Brand Can Join Snapchat’s Takeover

In early April, Bloomberg reported that Snapchat users viewed as many as 10 billion videos each day, up from 8 billion in February. Snapchat isn’t “the next big thing” in social media because it already is the big thing. According to The Motley Fool, roughly one in...

News about the agency.

From Noemi Pollack’s Desk — December

…from Noemi Pollack’s Desk – December Greetings: Well, it’s over; the election, that is, and it is still in the news all around the world. But now there is some disturbing news about fake media stories, and where it happens and how to avoid...